Refund policy

Refund Policy

At Pertix 3.0, we strive to ensure customer satisfaction with every purchase. This Refund Policy is designed to clearly outline the terms, conditions, and procedures under which returns, refunds, and related requests may be accepted or declined. By placing an order with us, you acknowledge and agree to the terms set forth in this policy.

We offer a thirty (30) day return window, which begins from the date your order is marked as delivered according to the applicable shipping carrier. Return requests submitted outside of this timeframe may not be eligible for review or approval and may be automatically declined at our discretion.

To qualify for a return, all items must strictly meet the following conditions. The product must be unused, unworn, and in the same condition that it was originally received. The item must be returned in its original packaging, including all tags, labels, inserts, accessories, and any additional components that were included at the time of delivery. The item must not show any visible signs of use, wear, damage, alteration, or tampering beyond what is reasonably necessary to inspect the product.

We reserve the right to determine, at our sole discretion, whether a returned item meets these eligibility requirements. Any item that does not meet these conditions may be rejected, and in such cases, the item may be returned to the customer at their expense without issuance of a refund.

Valid proof of purchase is required for all return requests. This may include, but is not limited to, an order confirmation email, receipt, transaction record, or any other documentation that verifies the purchase was made through our store. We reserve the right to deny any return request that cannot be verified through valid proof of purchase.

To initiate a return, customers must first contact our support team at support@shoppertix.com
 and provide all relevant order details, including the order number, item(s) in question, and the reason for the return request. Submitting a request does not guarantee approval.

All return requests are subject to review by our team. We reserve the right to request additional information or documentation to support the return request, including but not limited to photographs, videos, or further clarification regarding the condition of the item.

If your return request is approved, you will be provided with detailed instructions outlining how and where to send your item. It is the responsibility of the customer to follow these instructions carefully. Failure to follow return instructions may result in delays, rejection of the return, or loss of eligibility for a refund.

Items returned without prior authorization or without following the provided return instructions will not be accepted. Unauthorized returns may be refused upon delivery or returned to the sender at their expense without any processing.

Customers are responsible for all return shipping costs unless otherwise required by applicable law or explicitly stated by our support team. We strongly recommend using a trackable and insured shipping method when returning items, as we are not responsible for items that are lost, damaged, or delayed in transit.

Pertix 3.0 assumes no responsibility for returns that are not received due to shipping issues, incorrect return addresses, carrier errors, or customs-related delays. It is the customer’s responsibility to ensure that the returned item is successfully delivered to the correct return address.

Please note that return approval does not guarantee a refund. All returned items must first be received and inspected before any refund decision is made. Final approval is subject to confirmation that the returned item meets all eligibility requirements outlined in this policy.

We reserve the right to deny returns in cases where we detect patterns of abuse, excessive return requests, suspected fraud, or behavior that we determine to be inconsistent with fair use of our return policy. This includes, but is not limited to, repeated returns, use of items prior to return, or attempts to manipulate or bypass policy conditions.

Additionally, we reserve the right to limit or refuse future service, including return eligibility, for customers who are found to be in violation of this policy.

Return processing times may vary depending on operational volume, seasonality, and other logistical factors. While we aim to review and process all returns in a timely manner, we do not guarantee specific processing timelines.

By initiating a return request, you acknowledge and agree that you are subject to all terms outlined in this policy, and that all decisions regarding return eligibility, approval, and final resolution are made at the sole discretion of Pertix 3.0.

Pertix 3.0 reserves the right to update, modify, or replace any part of this return process at any time without prior notice. Continued use of our services constitutes acceptance of any such changes.

Damages, Defects, and Incorrect Items

We ask that you carefully inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, you must notify us as soon as possible by contacting support@shoppertix.com

To process your request efficiently, we may require photographic evidence or additional details regarding the issue. Once verified, we will work with you to resolve the issue, which may include a replacement, store credit, or refund, depending on the situation.

Failure to report damages or issues within a reasonable timeframe may result in the request being denied.

Non-Returnable Items

Certain categories of products are not eligible for return due to hygiene, safety, or logistical reasons. These include, but are not limited to:

• Perishable goods such as food, flowers, or plants
• Custom-made or personalized products
• Personal care and hygiene items, including beauty and skincare products
• Hazardous materials, flammable liquids, or gases
• Any item marked as final sale or non-returnable at the time of purchase

If you are unsure whether your item qualifies for return, we recommend contacting us prior to submitting a request.

Exchanges

We do not offer direct exchanges as part of our standard fulfillment or post-purchase process. Instead, any request for a different item, variation, size, color, or model must be completed through our return and repurchase process, as outlined in this Refund Policy.

If you wish to obtain a replacement item, you must first initiate a return request for the original product. This request must be submitted in accordance with all applicable conditions and procedures set forth in this policy. Once your return request has been reviewed and approved by our support team, you may proceed by placing a new order for the desired replacement item through our website.

Submitting a return request does not automatically constitute approval for an exchange, nor does it guarantee product availability. Inventory levels are subject to change at any time without notice due to demand fluctuations, supplier limitations, or product discontinuation. As such, we are unable to reserve, hold, or guarantee availability of any item for the purpose of an exchange while a return is being processed.

Customers who require a replacement item urgently are strongly encouraged to place a new order as soon as possible and initiate a return for the original item separately, provided it meets all eligibility requirements. This approach ensures that the desired item is secured without delay.

All items submitted for return in connection with an exchange request must comply fully with the conditions outlined in this Refund Policy. These conditions include, but are not limited to, the following:

• The item must be unused, unworn, and in the same condition in which it was originally received
• The item must be returned in its original packaging, including all tags, inserts, accessories, and components
• The item must not show any signs of use, damage, alteration, or wear beyond what is necessary for reasonable inspection
• Valid proof of purchase must be provided, including order confirmation or receipt

We reserve the right to inspect all returned items upon receipt to verify compliance with these conditions. If a returned item fails to meet the required criteria, the return request may be denied at our sole discretion. In such cases, the item may be returned to the customer at their expense, and no refund or exchange-related processing will be issued.

Customers are responsible for all return shipping costs associated with exchange-related returns unless otherwise required by applicable law or explicitly stated in writing by our support team. We strongly recommend that customers use a trackable and insured shipping method when returning items, as we are not responsible for items that are lost, damaged, or delayed in transit during the return process.

Pertix 3.0 assumes no responsibility for shipping delays, carrier errors, customs issues, or other logistical complications that may occur during the return or replacement process. Any such issues must be addressed directly with the shipping carrier.

In cases where the replacement item differs in price from the original item, the following conditions will apply:

• If the replacement item has a higher price, the customer will be required to pay the price difference at the time of placing the new order
• If the replacement item has a lower price, any applicable refund will be processed in accordance with our standard refund procedures, subject to applicable fees and deductions

Please note that original shipping costs, if applicable, are non-refundable unless otherwise required by law.

We do not guarantee that replacement items will be identical in all respects to previously purchased items. Variations may occur due to supplier changes, manufacturing updates, or product improvements.

Additionally, we reserve the right to limit or refuse exchange-related returns in cases where we detect patterns of excessive returns, abuse of the return system, or behavior that we deem inconsistent with fair use of our policies. This includes, but is not limited to, repeated return requests, intentional misuse of products prior to return, or attempts to circumvent return eligibility requirements.

We may also request additional verification or documentation for exchange-related returns at our discretion, including but not limited to identification, proof of delivery, or additional product images.

Exchange requests are processed in the order in which they are received, and processing times may vary depending on volume, seasonality, and operational factors. While we aim to process all requests as efficiently as possible, we do not guarantee specific processing timelines.

By initiating a return for the purpose of obtaining a replacement item, you acknowledge and agree that you are subject to all terms outlined in this policy, and that the final decision regarding eligibility, approval, and resolution rests solely with Pertix 3.0.

Pertix 3.0 reserves the right to modify, update, or discontinue exchange-related processes at any time without prior notice. Continued use of our services constitutes acceptance of these terms

European Union Customers

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within fourteen (14) days of receipt for any reason, in accordance with applicable consumer protection laws.

To qualify under this provision, items must still be returned in their original condition, unused, and with proof of purchase. Certain exclusions may apply as permitted by law.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund request.

If your refund is approved, it will be processed to your original method of payment within ten (10) business days. Please note that processing times may vary depending on your financial institution or payment provider, and additional delays may occur outside of our control.

Shipping costs, if applicable, are non-refundable unless otherwise required by law.

If more than fifteen (15) business days have passed since your refund was approved and you have not received your funds, please contact us at support@shoppertix.com
 for further assistance.